Karnataka Guarantee of Services Act

Karnataka Guarantee of Services Act


Please read the KGS Act here (PDF File)

The following department have been selected under the Guarantee of Services to Citizens (GSC)

Sl.No.DepartmentWebsite
1. COMMERCIAL TAX DEPARTMENT http://ctax.kar.nic.in
2.  EDUCATION DEPARTMENT http://schooleducation.kar.nic.in
3.  FOOD AND CIVIL SUPPLIES http://ahara.kar.nic.in
4.  HEALTH AND FAMILY WELFARE http://karhfw.gov.in
5.  HOME DEPARTMENT http://home.kar.nic.in
6.  LABOUR DEPARTMENT http://labour.kar.nic.in
7.  REVENUE DEPARTMENT
8.  RURAL DEVELOPMENT AND PANCHAYAT RAJ http://panchatantra.kar.nic.in
9.  TRANSPORT DEPARTMENT http://rto.kar.nic.in
10.  URBAN DEVELOPMENT
11.  WOMEN AND CHILD WELFARE http://dwcd.kar.nic.in


Timelines for complaint redressal under KGSA - Rural Development & Panchayat Raj Department

Sl. No. List of Services Designated officer Stipulated time Competent Officer Time limit for disposal by first AO Appellate Authority Time limit for disposal of appeal AA
1 Maintenance of Drinking Water Panchayath Development Officer 3 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
2 Maintenance of Street lights Panchayath Development Officer 3 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
3 Maintenance of village sanitation Panchayath Development Officer 7 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
4 Issuing of records related to population census Panchayath Development Officer 30 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
5 Issuing of records related to  crop census  Panchayath Development Officer 30 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
6 Issuing of records related to cattle census Panchayath Development Officer 30 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
7 Issuing of records related to below poverty line  Panchayath Development Officer 30 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
8 Providing employment to unskilled labours (MGNREGS) Panchayath Development Officer 15 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
9 NOC to Escoms Panchayath Development Officer 45 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
10 e-payment for the work executed under developmental schemes Panchayath Development Officer 15 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
11 Alteration to assessment list Panchayath Development Officer 45 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
12 Building licence Panchayath Development Officer 60 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days
13 General licence (trade Licence) Panchayath Development Officer 45 days Executive Officer, Taluka Panchayath 30 days Deputy Secretary (who is looking the GP matters), Zilla Panchayath 30 days


Department-wise KGS List

AYUSH DEPARTMENT
1 Issue of Medical Certificate
2 Issue of performance and no conviction certificates as per Drugs and Cosmetics Act and Rules there under
3 License for etablishment of Drug Store
BANGALORE WATER SUPPLY AND SEWERAGE BOARD
1 Permission for new connection/Additional Connection for water supply and under Ground Drainage for multi-storied Buildings.
2 Permission for new connection/Additional Connection for water supply and under Ground Drainage for residential buildings excluding Apartments
BRUHAT BANALORE MAHANAGARA PALIKE
1 Grant of trade licence specified category under rules
2 Issue of Birth,Death and Still Birth Certificates at Registration centers after one calender year from date of registration
3 Issue of Birth,Death and Still Birth Certificates at Registration centers within one calender year from date of registration
4 Khatha Extract/Certificate
5 Sanction of Building Plan in sites upto 2400 sq.ft. dimension for residential single dwelling unit. (Not Computerized)
CITY CORPORATION(Otherthan BBMP)
1 Issue of Birth,Still Birth and Death Certificates
2 Issue of Trade licence as per the delegation of powers
3 Khatha Extract
4 New Building Licence upto 2400 sqft residential for single dwelling unit
5 Permssion for water supply and UGD connection for residential buildings single dwelling unit
CITY MUNICIPAL COUNCIL
1 Issue of Birth,Still Birth and Death Certificates
2 Issue of Trade licence
3 Khatha Extract
4 New Building Licence upto 2400 sqft residential for single dwelling unit
5 Permssion for water supply and UGD connection for residential buildings single dwelling unit
COMMERCIAL TAXES DEPARTMENT
1 Issue of No Due Certificate under the KVAT Act, 2003.
2 Issue of registration under Karnataka Tax on Luxuries Act,1979.
3 Issue of C Form declarations under the CST Act, 1956.
4 Issue of form E1 and E2 Certificates.
5 Issue of form F Declaration
6 Issue of form H Certificates
7 Issue of permit under the Karnataka Entertainments Tax Act,1958.
8 Issue of registration under the CST Act,1956
9 Issue of registration under the Karnataka Tax on Professions, Trades, Callings and Employments Act, 1976.
10 Issue of registration under the KVAT Act, 2003.
COMMISSIONER OF PUBLIC INSTRUCTION
1 Issue of Duplicate Marks Card /Provisional Marks Card
2 Re-totalling of marks secured in examination
3 Recognition of Primary Schools 1-5 Kannada Medium
4 Recognition schools 6-7 and 8-10 std Kannada and English medium
5 Registration of 1 to 5 and 6 to 7 Kan. Medium Schools
6 Registration of 6-7 Eng. Medium, 8-10 Kan/Eng. Medium Schools
7 Renewal of recognition of Primary schools (1-5 std and 6-7 std) Kannada and English medium
8 Renewal of Recognition Std. 8 - 10 Kannada and English Medium
9 Revaluation of Examination Papers
DEPARTMENT  OF FACTORIES,BOILERS,INDUSTRIAL SAFETY AND HEALTH
1 Amendment/Transfer of licence/Issue of duplicate Licence
2 Approval of Boiler and Pressure part Manufacturing drawing/Steam pipeline and pipeline layout drawings
3 Approval of Factory plans
4 Disposal of Complaints
5 Issue of Boiler Certificate on Annual inspection
6 Registration of Boilers,Economisers and Steam pipelines
7 Registration of Factories and Issue of licence
DRUGS CONTROL DEPARTMENT
1 Change addition/deletion of Competent person
2 Change addition/deletion of Registered Pharmacist
3 Issue of License for Sales establishment.
4 Name Change
5 Renewal of License
EMPLOYEES STATE INSURANCE CORPORATION
1 Sanction of Medical Reimursements Bill of IPs
2 Submission of Super Speciality Medical Reimbursement bills to Directorate/ESIC
3 Submission towards sanction of Deposits for Super Speciality Treatment to ESIC
FOOD AND CIVIL SUPPLIES DEPARTMENT
1 Changes in Ration Card
2 Issue of authorization to run Fair Price Shops (FPS) under Karnataka Essential Commodities (Public Distribution System) Control Order 1992.
3 Issue of licence under Karnataka Essential Commodities Act, 1986 to Retail dealers in foodgrains, pulses, edible oils and Kerosene.
4 Issue of licence under Karnataka Essential Commodities Licensing Order 1986, licence to wholesale dealers in foodgrains, pulses, edible oils and Kerosene.
HEALTH AND FAMILY WELFARE DEPARTMEN
1 Issue of age certificate
2 Issue of Disability Certificate
3 Issue of discharge certificate and sterilization certificate
4 Issue of wound Certificate
HOME DEPARTMENT
1 Arms License Verification District
2 Disposal of petition
3 Issue of copy of FIR to the complaintant
4 License for Amplified Sound System
5 License for Amusement
6 Missing Report of documents,Mobile phone etc
7 NOC for Crackers License
8 NOC for Extension of Visa
9 NOC for petrol pump,gas agency,hotel,bar etc.
10 Passport Verification
11 Permission for Peaceful Assembly and procession
12 Reciept of petitions
13 Service Verification Local jurisdiction outside jurisdiction
LABOUR DEPARTMENT
1 License to the contractor under the Contract Labour Act,1970
2 License under ISMW Act,1979
3 Licenses to Industrial premies under the Beedi and Cigar(Conditions of Employment) Workers Act,1966
4 Registration ISMW Act, 1979
5 Registration of Building and other Construction Workers
6 Registration of Establishment under the Building and Other Construction Workers(Regulation of employment and Conditions) Act,1996
7 Registration of plantation under the Plantation Labour Act,1951
8 Registration of Principal employer under Contract Labour Act
9 Registration under Motor Transport Workers Act,1961
10 Registration under the Karnataka Shops and Commercial Establishments Act, 1961
11 Registration under the Trade Union Act,1926
12 Renewal of Licence to the contractor under the Contract Labour Act,1971
13 Renewal of Registration under Karnataka Shops and Commercial Establishments Act,1961
MUNICIPAL CORPORATIONS/CMC/TMC/TOWN PANCHAYAT
1 Grant of Trade licence as per the delegation of powers
2 Issue of Birth,Still Birth and Death Certificates
3 Khatha Extract
4 New Building Licence upto 2400 sqft residential for single dwelling unit
5 Permssion for water supply and UGD connection for residential buildings single dwelling unit
PRE-UNIVSERSITY BOARD
1 Disposal of application for recognition of new educational institutions*
2 Issue of Duplicate marks card
3 Photocopying answer scripts of the 2nd PUC final examination
4 Re-totaling answer scripts of the 2nd PUC final examination
5 Renewal of recognition
6 Revaluation of answer scripts of the 2nd PUC final examination
REVENUE DEPARTMENT
1 Agricultural Family member Certificate
2 Agricultural Labour Certificate
3 Agriculturist Certificate
4 All types of Caste Certificate
5 All types of Income Certificate
6 Birth Certificate
7 Conversion of agriculture land to non agriculture purpose
8 Death Certificate
9 Domicile Certificate
10 Landless Certificate
11 Living Certificate
12 Mutation Extract
13 No Government Job Certificate for Compassionate Appointments
14 No tenancy certificate
15 Non-Creamy layer Certificate
16 Not Re-married Certificate
17 Payment of Compensation as per Land Acquisation Act after the issue of 12(2) notice in undisputed cases
18 Population Cartificate
19 Record of Rights Certificate
20 Residence Certificate
21 Small and Marginal Farmer Certificate
22 Surviving Family member Certificate
23 Unemployment Certificate
24 Verification/Validity of Caste Certificate
RURAL DEVELOPMENT AND PANCHAYAT RAJ DEPARTMENT
1 ISSUING OF RECORDS (POPULATION,CROP,CATTLE CENSUS,BPL LIST)
2 ALTERATION TO ASSESSMENT LIST
3 BUILDING LICENCE
4 E-PAYMENT FOR THE WORK EXECUTED UNDER DEVELOPMENTAL SCHEMES
5 GENERAL LICENCE (TRADE LICENCE)
6 MAINTENANCE OF DRINKING WATER
7 MAINTENANCE OF STREET LIGHTS
8 MAINTENANCE OF VILLAGE SANITATION
9 NOC TO ESCOMS
10 PROVIDING EMPLOYMENT TO UNSKILLED LABOURS (MGNREGS)
SECRETARIAT
TOWN MUNICIPAL COUNCIL
1 Issue of Birth,Still Birth and Death Certificates
2 Issue of Trade licence as per the delegation of powers
3 Khatha Extract
4 New Building Licence upto 2400 sqft residential for single dwelling unit
5 Permssion for water supply and UGD connection for residential buildings single dwelling unit
TOWN PANCHAYAT
1 Issue of Birth,Still Birth and Death Certificates
2 Issue of Trade licence asprescribed
3 Khatha Extract
4 New Building Licence upto 2400 sqft residential for single dwelling unit
5 Permssion for water supply and UGD connection for residential buildings single dwelling unit
TRANSPORT CORPORATIONS(KSRTC/BMTC)
1 Accident Relief
2 Issue of Bus Passes to Physically challenged
3 Issue of Bus Passes to School Children
4 Issue of Free Bus Passes to freedom fighters
TRANSPORT DEPARTMENT
1 Driving Licence
2 Duplicate Licence
3 Duplicate Registration Certificate
4 Learning Licence
5 Registration of Vehicle
WOMEN AND CHILD WELFARE DEPARTMENT
1 Disability Certificate and identity Card for Differently Abled Persons
2 Enrollment of 0-3 children in (Supplementary Nutrition, health Checkup,immunization & referral services)
3 Enrollment of 3-6 children in anganwadi centres(Supplementary Nutrition ,Health checkup,immunization,Pre school and refferal services)
4 Enrollment of pregnant & lactating mothers in anganwadi centres (Supplementary nutrition, Health checkup, immunization,refferal services & Health education)
5 Senior Citizen Identity card


KGSA - Frequently Asked Questions (FAQ)

What is the Guarantee of Services to Citizens Act?

It is an Act passed, unanimously by the Karnataka State Legislature in December 2011, to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for citizen related services as mentioned in the schedule.


Who is the Competent Officer?

The Competent officer™ is an officer appointed by the Government who shall be empowered to redress the grievance in the service and to impose compensatory cost on the public servant defaulting or delaying the delivery of service. The Competent officer shall have the power to hear appeal against the orders passed by any designated officer.

Who is the appellate authority?

The Appellate Authority™ means an officer appointed by the Government who is empowered with the power to hear appeal against the orders passed by any competent officer.

What should I do if I do not get the services listed in the Act within the stipulated time?

If there is a delay or default in delivering any of the services or rejection of the service, then you may file an appeal to the competent officer within the specified time limit, against the acknowledgement received by you at the time of submitting the application. The competent officer will hear the appeal and redress your grievance within the specified time. You can claim the compensatory cost from the Competent officer for failure to deliver the service within the stipulated time. The designated officer shall be liable to pay the compensatory cost, out of his salary.

What is the compensatory cost?

In case of any delay or default in delivering the service, you can seek a compensatory cost at the rate of twenty rupees per day for the period of delay subject to a maximum of five hundred rupees per application, in aggregate from the designated officer.

What can I do if my service request is rejected by the designated officer?

If your service request is rejected by the designated officer and if you are not convinced by the reasons given by the designated officer for the rejection, then you may file an appeal to the competent officer within the specified time limit from the date of rejection of application.

How and where can I appeal against the service?

If you are not convinced by the decision of the designated officer then you may file an appeal to the competent officer within 30 days from the date when the decision was taken. In case you disagree with the order of the competent officer, you can submit the appeal directly to the appellate authority as a second appeal within 30 days from the date on which the decision was made.

What are the documents to be attached or fees to be paid to get my service delivered?

The documents to be attached or the fee to be paid varies from service to service. So for information on the documents to be attached and the fees to be paid for each service, check on the web-site Service and Procedure option.